Frequently Asked Questions
We provide online ordering facilities to save paper and help process your order faster.
However, you can download our paper order form and complete it by hand if that
is more convenient for you. Please note that paper orders require a longer time to process and not all online offers are available.
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Photography questions?
- Do you retouch your photos?
- Why are my photos blurred on the web site?
- I wish to use photographs in a publication, am I able to do this?
- How long will the photos stay on-line?
- I am unable to tell if my eyes are open due to the copyright symbol-what should I do?
- How long will it be before I receive my photos?
- I am graduating soon and I would like to get an idea of the prices for photography.
- I love my photographs- do you photograph events other than balls and graduations?
- Can I view hard copy proofs of my photos at your studios?
- There seems to be a lot of space/too little space around me in my photos- can you crop the image?
- Can I get the photograph of me having my degree presented on stage?
- What does my photographic service fee entitle me to?
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Passcode questions?
- I had a passcode, but I have misplaced it. What can I do to recover it?
- Do I need a code to browse the web site?
- I had photographs taken at an event recently and my passcode isn't working. Am I doing something wrong?
- Why do I need to quote a passcode or reference number when calling you, isn't my name good enough?
- Framing questions?
- Academic regalia questions?
- Site operation questions?
- Merchandise questions?
- Graduation questions?
- Edith Cowan University graduation questions?
- Murdoch University graduation questions?
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Curtin University graduation questions?
- I attended a Curtin University graduation in 2008/2009 and have lost my stage presentation passcode.
- What do I do about photography and framing at my upcoming Curtin graduation?
- Can I access any more information about my ceremony?
- I attended a Curtin University graduation in 2009 and have lost my stage presentation passcode.
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The University of Notre Dame graduation questions?
- I am graduating from the University of Notre Dame, what are my photography options?
- Will there be a dvd taken of my Notre Dame ceremony?
- Do I need to book to have family and individual photographs taken?
- Will I be able to have my Notre Dame degree framed after my ceremony?
- Will I be able to pay by credit card?
- Can I access any more information about my ceremony?
- Website Design
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Miscellaneous questions...
- Do you have a studio where I can have photos taken?
- I work long hours and can't make a 9-4.30 photo booking. What can you do for me?
- Do you open in the university breaks?
- How can I pay for my photos and frame?
- What do you charge to take photos at a school ball?
- Do you put school balls online?
- Are the prices in your studio the same as at graduations?
- Will I be able to pay by credit card?
